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Standard Return Policy
Return for refund within: 30 days
Return for replacement within: 1 year
This
is our Detailed Standard Return Policy. Unless another return policy is
indicated, products sold by PaperPackagingProducts.com are covered by this Standard
Return Policy. Merchandise under this Standard Return Policy may be
returned a) within 30 days of the original invoice date for a refund,
or b) within one year of the original invoice date for a replacement of
the same item. All returns require an RMA (Return Merchandise
Authorization) number. All items returned for a refund are subject to a
20% restocking fee which can be refunded or credited at our discretion to future customer orders.
Many manufacturers offer additional factory
coverage. With regard to such maintenance or warranty coverage, you should contact the manufacturer of
your item directly for information regarding eligibility and specific
Terms and Conditions.
Limited 30-Day Return Policy
Return for refund within: 30 days
Return for replacement within: 30 days
This is our Detailed Limited 30-Day Return Policy. Items covered by this policy (products for which PaperPackagingProducts.com states "This item may be returned for a replacement or refund within 30 days only must be returned to PaperPackagingProducts.com within 30 days of the invoice date for this policy to apply. Additional coverage, if any, is provided solely by the products manufacturer (as indicated by such manufacturer).
Limited Non-Refundable 30-Day Return Policy
Return for refund within: non-refundable
Return for replacement within: 30 days
This is our Detailed Limited Non-Refundable 30-Day Return Policy. Products that state "This item is covered by PaperPackagingProducts.com Non-Refundable 30-Day Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to PaperPackagingProducts.com within 30 days
of the invoice date for this policy to apply. Products covered by this
return policy may only be returned for a replacement of the same item.
Processors (CPUs) Return Policy
Return for refund within: 7 days
Return for replacement within: 30 days
This is our Detailed Processor (CPU) Return Policy. Physically damaged CPUs cannot be returned to PaperPackagingProducts.com.
Improper
installation of CPU fans and/or improper clocking may cause CPUs to
chip. CPUs that are chipped, burnt or have bent/broken pins are
considered physically damaged and cannot be returned for refund or
replacement. Physical damage includes (but is not limited to) improper
handling and any other type of damage sustained by irregular use.
PaperPackagingProducts.com
encounters bent pins regularly when inspecting physically damaged CPUs.
Forcing a processor into position will not solve an installation
problem and may void your PaperPackagingProducts.com return policy. Buyers requesting a
refund may have to pay a 15% restocking fee. PaperPackagingProducts.com will not
cross-ship replacement CPUs.
Desktop PC, Notebook, and Tablet PC Return Policy
Return for refund within: non-refundable
Return for replacement within: 30 days (defective items only)
This
is our Detailed Desktop PC, Notebook and Tablet PC Return Policy. Under
this policy all Desktop PCs/Notebooks/Tablet PCs are non-refundable,
and this supersedes all other return policies. There are NO EXCEPTIONS
to this policy. Any Desktop PCs/Notebook/Tablet PC that is deemed defective may be returned for a replacement within 30 days only,
but a request for refund will not be granted. If a Desktop
PC/Notebook/Tablet PC is returned for a replacement, but no problems
are found, the Desktop PC/Notebook/Tablet PC will be returned at your
(the buyers) expense. You should be certain in your decision to
purchase a Desktop PC/Notebook/Tablet PC and must agree to this policy
before completing your order. By confirming your order, you indicate
your agreement to this policy.
A defective Desktop PC, Notebook,
or Tablet PC that is returned for a replacement may be repaired or
replaced at PaperPackagingProducts.coms discretion, unless otherwise required by law.
We strive to uphold our standard RMA processing time for these types of
items; however, in some situations the item must be sent to the
manufacturer for repairs. Unfortunately PaperPackagingProducts.com cannot expedite the RMA
repair process in these situations, as we must abide by the
manufacturers established processing time. If you have a question
regarding a Desktop PC, Notebook, or Tablet PC RMA, please contact our Customer Service Department.
Consumable Items Return Policy
Return for refund within: non-refundable
Return for replacement within: 30 days (item must be sealed & unopened)
This
is our Detailed Consumable Items Return Policy. Consumable items are
items such as Printer Ink and Toner Cartridges, CD/DVD Media, Paper
Products etc. that are consumed once they are used. Consumable Items
can be returned within 30 days of the invoice date if and only if the
item is sealed and unopened in its original retail packaging. These items are not eligible for RMA through our online RMA system. Please contact our Customer Service Department via Live Chat, Email or Phone for RMA information regarding consumable items.
Open-Box Items
Return for refund within: 15 days
Return for replacement within: non-replaceable
This
is our Detailed Open Box Item Return Policy. PaperPackagingProducts.com often sells
items that are listed as "open-box." Because these items are sold at
greatly reduced prices, they bear this limited 15-day refund-only return policy through PaperPackagingProducts.com.
Such items can only be returned within 15 days of the applicable
invoice date. PaperPackagingProducts.com cannot provide replacement service for these
items, as their stock is limited. The entire risk as to the quality and
performance of these items is with the buyer. These items have been
tested for functionality, but may have superficial physical defects
including (but not limited to) scratches, dings or dents. Should these
items prove defective following their purchase, the buyer (not the
manufacturer, distributor, or PaperPackagingProducts.com) assumes the entire cost of
all necessary servicing or repairs, unless otherwise required by law.
These items are not covered by any 30-day satisfaction guarantee.
If
you purchase an Open-Box product you will receive an OEM BAREBONE item,
meaning you will only receive the item itself. Accessories are NOT
INCLUDED with Open-Box products, even if the missing accessory is
required for the item to function properly.
Software Return Policy
Return Retail Software for refund within: 30 days (must be unopened)
Return OEM Software for refund within: non-refundable
Return Defective (Retail or OEM) Software for replacement within: 30 days
This is our Detailed Software Return Policy.
Opened Retail or OEM software can only be returned for replacement, and replacement RMAs will only be honored if the returned software is defective or damaged.
Retail
Boxed software may only be returned for refund within 30 days of the
invoice date if the packaging is unopened and factory sealed. No
software returns will be accepted after 30 days.
OEM software is non-refundable
once purchased and delivered. OEM versions are intended for system
builders only and cannot be transferred to another PC once installed.
Purchasers of this software are required to comply with the terms of
the applicable System Builder
License, including responsibility for providing all end-user support.
PaperPackagingProducts.com is not responsible for system/software incompatibility, and
incompatibility issues do not qualify software as damaged or defective.
Customers are encouraged to contact the respective software publisher for answers to technical questions, such as minimum system requirements, prior to purchase.
Bulk Item Return Policy
Return for refund within: non-refundable
Return for replacement within: non-replaceable
This
is our Detailed Bulk Item Return Policy. Bulk Items (including but not
limited to such items as Air Conditioners, Home Entertainment Systems
and Televisions 24 inches and larger) cannot be returned to PaperPackagingProducts.com
for refund or replacement service. Therefore, you are urged to
carefully examine the box your bulk item ships in before signing for
the package. Should you observe any damage to the shipping box, or if
the wrong product was sent, you must refuse delivery while the shipping
courier is still on the premises. The item will be returned to
PaperPackagingProducts.com and you will be refunded the full amount, including
applicable shipping costs and tax.
If you determine upon
inspection that the condition of the shipping box is satisfactory, an
adult is required to sign the shipping couriers release form to
complete delivery. By signing this release, you are acknowledging and
agreeing to PaperPackagingProducts.com Terms and Conditions,
understanding that you cannot return the television to PaperPackagingProducts.com and
that the condition of the delivery meets your expectations. After
delivery, please read all included documentation and/or contact the
manufacturer directly to determine applicable warranty coverage, if any.
Manufacturer Warranties
Return for refund within: non-refundable
Return for replacement within: non-replaceable
PaperPackagingProducts.com
does not offer any express warranties. However, many of the products
available through PaperPackagingProducts.com are covered by Manufacturers Warranties.
If a product is covered by a manufacturers warranty, it will be stated
on that products web page. Manufacturers warranty details are
typically available at the manufacturers website; click here
to see a list of the manufacturers whose items we carry. Detailed
manufacturer warranty information can also be obtained for free by
contacting our Customer Service department. Please note that products in this category are non-refundable unless otherwise indicated.
Products that state "This item can be returned to the product manufacturer only"
must be returned directly to the product manufacturer for repair or
replacement, unless otherwise required by law. For these items, the
warranty policy provided by the product manufacturer
explicitly requires that any returns, repairs etc. be requested and
processed directly by the consumer (or "end-user") of the item.
Mail In Rebate Policy
Products missing UPC codes or serial numbers from the box are NOT returnable.
Products
offering mail-in rebates are not returnable to PaperPackagingProducts.com once the
rebates have been filed. Be sure that the product is functional and
that you intend to keep the product before sending in for your rebate.
Products missing UPC codes or serial numbers from the box are NOT
returnable. Only the product manufacturer can replace any defective
item missing the UPC code.
LCD Display Return Policy
Return for refund within: non-refundable
Return for replacement within: 30 days
There must be a minimum of 8 dead pixels to declare an LCD display defective and eligible for return.
PaperPackagingProducts.com
sells many products such as Notebooks and Monitors that feature LCD
(Liquid Crystal Display) screens. PaperPackagingProducts.com adheres to the dead-pixel
policy that is observed by the majority of our manufacturers. In order
to declare any product with an LCD screen "defective" and eligible for
replacement or refund through any applicable PaperPackagingProducts.com Return Policy,
there must be a minimum of 8 (eight) dead LCD pixels.
ADDITIONAL RMA TERMS
Physical Damage Policy
Physically damaged items cannot be returned to PaperPackagingProducts.com.
Improper
installation of CPU fans and/or improper clocking may cause CPUs to
chip. CPUs that are chipped, burnt or have bent/broken pins are
considered physically damaged and cannot be returned for refund or
replacement. Physical damage includes (but is not limited to) improper
handling and any other type of damage sustained by irregular use.
PaperPackagingProducts.com
encounters bent pins regularly when inspecting physically damaged CPUs.
Forcing a processor into position will not solve an installation
problem and may void your PaperPackagingProducts.com return policy.
If you return any physically damaged item to PaperPackagingProducts.com, the item will be returned to you at your expense.
DVD Movies
We
now sell a wide variety of DVD Movies ranging from old time classics to
the latest and upcoming releases. DVD Movies are not refundable, but
can be returned within 30 days of the invoice date for a replacement of
the same item. DVD Movies cannot be exchanged for a different item or
DVD. If you have received a damaged or defective DVD Movie, you do not
need to call for an RMA or attempt to obtain an RMA online; each movie
includes a return label on the invoice, which can be used to return the
DVD without the need for an RMA.
Combo Specials
Combo
Specials include two items that must be purchased together in order to
receive a discount. Combo items may be returned for replacement within
their applicable PaperPackagingProducts.com Return Policy Period. If a Combo item is
returned for a refund, the Combo Discount will be voided, and the
discount amount will be deducted from the amount of the refund. (For
example, if your combo discount was $5, and you return one of the combo
items for a refund, the $5 will be deducted from your RMA refund
amount.)
Out-of-Stock (Back-Order) Items
Sometimes
items are returned to PaperPackagingProducts.com after the product has been
discontinued. If PaperPackagingProducts.com no longer carries an item that is sent in for
replacement, or if that item is simply out of stock, the item will be
sent to our Back-Order RMA Department. You will be notified via email
with two options: either PaperPackagingProducts.com can send you a comparable
replacement item, or a refund of the current market value of the
product will be issued. A current-market-value refund may not exceed
the original invoice price. If the item is returned within 30 days of
the original invoice date, a full refund will be issued.
Downloadable Software
Downloadable
software is non-refundable once the download is complete. If you have
purchased downloadable software, and did not download the software
using the supplied download link, the software may be “returned” for a
refund within 15 days of purchase. In order to process a refund
for downloadable software a Letter of Destruction must be filled out
completely and sent to our Customer Service Department. Please contact
the Customer Service Department to obtain a copy of the Letter of Destruction. |
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Binders & Binding Systems
1(330)-562-5300
